We appreciate that some people may need extra help and advice to make the most of their time spent in the Cathedral. If you have any requests, please contact Reception on 01603 218300.
Level access into the Cathedral is available through the Hostry Visitor & Education Centre which is open from 9.30 am - 4.30 pm, Monday - Saturday. Outside of these hours, and on Sundays, there is level access through the South Door, and a ramp and lift provide access via the West Door.
A ramp can be provided to the Presbytery if you ask a verger on arrival.
There is wheelchair access at all times to the Gift Shop and (via a lift) to the Refectory Restaurant & Coffee Shop, and Library.
We have a small number of wheelchairs available for free loan to visitors for use within the Cathedral and Close. Please contact the Vergers' Office (01603 218325) in advance of your visit.
This is a medieval building and it is not always possible to provide all the facilities that we would wish. For example, there is currently no access for a wheelchair user to the Treasury, Cloister Garth (grassed area) or Labyrinth..
Limited parking is available for vehicles bearing an official Blue Badge. Disabled parking permits will be issued by the gatekeepers on entry to the Cathedral Close, for a duration of two hours on a first-come, first-served basis.
Three designated parking bays are provided next to the accessible entrance to the Refectory Restaurant & Coffee Shop, Library and Cloisters, and a further three at the West Front.
A space is provided at the South Door for a minibus carrying disabled passengers. Minibuses must book this space in advance through the Cathedral Estates Manager (01603 218300).
There is a wheelchair accessible toilet on the lower floor corridor of the Refectory Restaurant & Coffee Shop, which also includes baby changing facilities.
One lift in the Refectory building serves the Refectory Restaurant & Coffee Shop and Library. Another lift in the Hostry Education & Visitor Centre links the Cloister, Hostry ground floor and Hostry first floor.
Care is needed on the uneven floors (including some tombstones) and steps.
Large-print editions are available for ‘Discover Norwich Cathedral’ – an exciting trail around the building, written in partnership with ‘People First of Norfolk’.
Tactile tours can be arranged. Please contact Reception (01603 218300) for adults, or the Education Department (01603 218320) for schools.
Induction loops have been installed in the Weston Room in the Hostry Visitor & Education Centre, as well as in the Cathedral itself.
Special arrangements can be made for groups with disabilities. Please apply in advance to Reception (01603 218300). Special Schools should apply in advance to the Education Department (01603 218320).
Please inform one of the stewards or vergers so that we can make special arrangements if you are unable to go up to the altar. The Vergers' Office (01603 218325) can be contacted in advance.
Where to get help
In the Cathedral and precincts, staff and volunteers are identifiable by their badges- a black cross on a white background. Guides wear a green sash whilst on duty. Please contact a member of staff or a volunteer if you have any particular needs.
If you feel that any of the information in this section has not dealt with your special requirements, we will be pleased to answer any queries or concerns that you may have. We are continually looking to improve accessibility and facilities for people with special needs.