Our aim is to ensure that all those who come to Norwich Cathedral receive a warm welcome and leave having had a positive experience.
We continuously look to improve accessibility for our visitors and welcome feedback if your specific requirement is not dealt with below. If you have any other queries about disability access at Norwich Cathedral, please contact the Sacrist.
Some limited parking is available in The Close to Blue Badge holders. Parking permits for disabled visitors are issued by the gatekeeper upon entry to The Close, for a duration of two hours on a first-come first-served basis.
In the event that you are bringing a minibus carrying disabled passengers, please contact our Receptionist & PA to the Estates Manager to book a parking space in advance of your visit.
To request the free loan of a wheelchair when you visit, please contact the Sacrist in advance of your visit to enquire about availability.
Level access to the Cathedral is available through the Hostry Visitor & Education Centre, which is open Monday to Saturday 9.30am - 4.30pm and on Sunday 12.00pm – 3.00pm. Outside of these hours there is level access through the South Door, as well as a ramp and lift to provide access via the West Door.
The lift in the Hostry allows access to the Song School and Weston Room on the upper floor, as well as to The Cloisters on the lower level. Meanwhile, the Refectory’s lift grants access to the Toilets, Refectory Café and Library.
Please note that because of the historic nature of the building, we have as yet been unable to introduce lifts to allow access to the Treasury or Labyrinth.
There is level access to the Cathedral from both the main Hostry entrance and the South door. There is also level access to all areas of the Cathedral except the St Andrew and St Catherine Chapels. The Presbytery, the area by the High Altar, is accessed from a ramp in the Choir area. This ramp is usually in place but if for any reason it has had to be moved, please speak to one of the Vergers. NB this ramp is steeper than ideal and help may be needed in using it.
A toilet accessible to wheelchair users is located on the lower level of the Refectory cafe, which also includes baby changing facilities.
Because of the uneven nature of floors and staircases, care is required when moving around the Cathedral and Close.
Induction loops have been installed in the Hostry’s Weston Room, as well as in the Cathedral itself.
Special arrangements can be made in advance for visiting groups with disabilities. For general visits please contact our Receptionist & PA to the Estates Manager or for special school visits please contact our Head of Schools & Family Learning.
Holy Communion Services
If you are unable to reach the altar we will be happy to make special arrangements for you to receive communion. Please inform one of the vergers or stewards on duty when you arrive at the service. Gluten-free wafers are available at the main altar rail at each service; again please inform one of the vergers or stewards on duty when you arrive at the service.
Large print copies of order of services are available at all services; please speak to the steward or verger on duty.
If you use assistive technology to access information, due to visual impairment, and are planning to attend a service at the Cathedral, you may request, in advance of your visit, a copy of the order of service to download to your tablet. This can be done by contacting our Music & Liturgy Administrator.
Whilst some regular provision is made for different dietary needs in the Refectory, the Cathedral's cafe, it is advised that visitors speak to a member of the Refectory staff who will do their best to help. For those attending Cathedral events with particular dietary needs it is recommended that the hospitality team is contacted in advance of the event. To do so please get in touch with our Hospitality Manager.
Where to get help after you’ve arrived
In and around the Cathedral staff and volunteers are identifiable by their badges. Tour guides can also be identified by the green sash worn whilst on duty. Please speak to a member of staff or volunteer if you have a particular need once you’ve arrived.