Access to the Cathedral and website and facilities for those with disabilities
The Chapter of Norwich Cathedral welcome all worshippers and visitors to the Cathedral and this website. However, we appreciate that some people may need extra help and advice to make the most of their time spent in the Cathedral or online.
If you have any requests do please contact The Chapter Office, 12 The Close, Norwich, NR1 4DH, tel. 01603 218300 or 01603 218440, or email.

Once in the Cathedral and precincts, Cathedral staff and volunteers are identifiable by their badges of the Norwich Cathedral Priory Cross - a black cross on a white background - which was given to this Cathedral by Henry VIII. Additionally, Cathedral Guides wear a green sash whilst on duty. Please contact a member of staff or a volunteer if you have any particular needs.

Our welcoming style to all worshippers and visitors is responsive to need. We value everyone who comes to the Cathedral and, although we recognise some have greater need for assistance than others, we do not want to embarrass, patronise or offend. Please do not hesitate to ask for help, either in advance or during a visit. We will do our best.

The Cathedral is a medieval building and it is not always possible to provide all the facilities that we would wish. For example, it is currently, not possible for a wheelchair user to visit the Treasury or Cloister Garth (grass).

If you feel that any of the information in this section has not dealt with your special requirements we will be pleased to answer any queries or concerns that you may have.

We are continuously looking to improve accessibility and facilities for people with special needs.

GROUPS
We can make special arrangements for disabled groups. Please apply in advance to the Visitors Officer, tel. 01603 218440.

Special Schools should apply in advance to the Education Officer,
tel. 01603 218320.

HOLY COMMUNION
Please inform one of the stewards or vergers if you are unable to go up to the altar so that we can make special arrangements. The Vergers can be contacted in advance, tel. 01603 218325.

WHEELCHAIRS
Level access into the Cathedral is available through the South Door and a lift gives access via the West Door.

There is wheelchair access to the Refectory Restaurant, Shop and Library.

We have a small number of wheelchairs available for free loan to visitors for use within the Cathedral and Close. Please contact the Visitors Officer, tel. 01603 218440, or Vergers, tel. 01603 218325, in advance of your visit.

PARKING
Limited parking is available for vehicles bearing an official Blue Badge. Disabled parking permits will be issued by the gatekeepers for a duration of two hours on a first-come, first-serve basis.

Three designated parking bays are provided next to the accessible entrance to the Refectory Restaurant, Library and Cloisters and a further three at the West Front .

A space is provided at the South Door for a minibus carrying disabled passengers. Minibuses must book this space in advance through the Cathedral Estates Manager, tel. 01603 218309.

TOILETS
There are two wheelchair accessible toilets. One is situated on the lower floor corridor of the Refectory Restaurant and the other in the North Transept. Both include baby changing facilities.

RAMPS
There is ramped access to the Presbytery.

LIFT
There is a lift to the Refectory Restaurant, Library and wheelchair accessible toilet in the Refectory lower floor corridor.

THOSE WITH IMPAIRED VISION
We realise that the light levels in the Cathedral can appear low, especially on dull days. Increasing the light level is easily done by a Verger, who can be contacted via a volunteer on the Welcome Desk or a Cathedral Guide. Visitors with impaired vision are encouraged to touch the many different shapes and surfaces around the Cathedral and precincts. Some of our more interesting carvings, such as the misericords (monks' seats) in the Choir, are behind ropes which can be moved on request.
Care is needed on the uneven floors (including some tombstones) and steps. Wherever possible we have edged the steps with a contrasting colour.

Large-print editions are available for 'Discover Norwich Cathedral' - an exciting trail around the building, written in partnership with 'People First of Norfolk'.

Tactile tours can be arranged. Please contact the Visitors Officer, tel. (01603 218440 for adults, or the Education Officer, tel. 01603 218320 for schools.

ASSISTANCE DOGS.
Assistance dogs are welcome in the Cathedral and can be provided with water on request.

THE HARD OF HEARING OR DEAF
The loop system in the Cathedral covers the Nave, Choir and Transepts. This is unlikely to be of use to visitors except during services and when the sound system is in use.

As yet, none of our guides are trained in sign language, although some special worship events provide this service. However, many of them have experience of guiding with an interpreter. Although the Cathedral is a place of prayer, it can at times be quite noisy, especially when the organ is being practised or tuned. Cathedral guides and stewards will endeavour to compensate for background noise.

An induction loop has been installed in the Nave; hearing aid users should adjust their aid to T.

WEBSITE
We are aware that this site currently suffers from a number of accessibility shortcomings and are attempting to address them as quickly as we can. We are in the process of creating a new website which is being designed with practical accessibility in mind. In the meantime it is hoped that the various measures included within the design of our current site will make it accessible to most. Note: This doesn't necessarily mean that the website will appear exactly the same or equally as prettily to everyone, however, all textual content will be available to all. If there is anything else that can be done, or you have any comments to make, please contact the webmaster and let us know - all feedback is welcomed and if improvements can reasonably be made we will attempt to implement them.
Here are some hints on resizing text.
Resizing text
Proportional measurements have been used for the type sizes throughout the website. Thus text can be resized according to need.
Here are ways to do so in a number of popular browsers:
How to resize text
Browser via Shortcuts via Menu
Internet Explorer (PC) Ctrl & scroll mouse wheel View > Text Size > Larger/Smaller
Firefox (PC) Ctrl + / Ctrl - View > Text Size > Increase/Decrease
Safari (Mac) Apple + / Apple - View > Make text Bigger/Smaller
Internet Explorer (Mac) Apple + / Apple - View > Text Zoom > Bigger/Smaller